MGMT 6323 - Emotional Intelligence, Mediation, And Conflict Resolution

Credit Hours: 3

Research shows that emotional intelligence is much more powerful than IQ (and technical expertise) in determining who emerges as an effective manager/leader. IQ (and technical expertise) are threshold or baseline competencies that help you to get in the door, but alone they do not make you a star (performer). Emotional Intelligence can. Although most conflicts are best resolved at the lowest level, there are occasions when a good mediator can effectively intercede and minimize the chances of the conflict escalating or losing an otherwise good employee. And, there are times when-in order to resolve a conflict-you need to have a crucial conversation (e.g., where opinions vary, and emotions and stakes are high). How do you prepare for a crucial conversation? This course is a living laboratory where students can safely practice applying all of these concepts/skills.

Modality: In-Person, Online